Transforming Health Care:Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience takes you on the journey of of Virginia Mason Medical Center's pursuit of the perfect patient experience through the application of lean principles, tools, and methodology.
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge.
Hospital-physician alignment arrangements are becoming an increasingly sought-after integration model as health organizations are redesigning their approaches to care in the pay-for-performance environment.
Written by the CIO of Kaiser Permanente Phil Fasano, Transforming Health Care combines healthcare, technology, and finance in an innovative new way that explains the future of healthcare and its effects on patient care, exploring the emergence of electronic tools that will transform the medical industry. Valuable for insights into Kaiser Permanente as much as for Healthcare and IT.
Five healthcare CFOs and two finance experts discuss risk management challenges and solutions and the impact of trends including consolidation and new capital spending initiatives. As they look to adapt to seismic shifts in the healthcare industry, hospital and health system CFOs must stay focused and trust their instincts when it comes to managing risks for their organizations.
These letters provide a unique and personal glimpse inside Kaiser Permanente, an organization that is both learning how to deliver the next generation of care, and teaching the world how to provide the very best patient-focused, electronically connected team care resulting in measurable and continuously improving medical outcomes. These are the exact letters that went to all members of the Kaiser Permanente care teams.
“Service-line management (SLM) is a combination of management and business planning techniques designed to improve the way healthcare is delivered. Service-line management involves identifying the different business units, or ‘service lines’ and understanding how they contribute to the trust’s performance as a whole, allowing clinicians and managers to deliver improvements in quality and productivity at the specialty level. Service-line management aims to ensure more effective use of resources to fund better patient care, benefiting both patients and taxpayers. In the longer term, it can contribute to improved quality and patient experience.” <<Click Here for Attribution>>